From touchy trackpads to balking batteries, Apple’s portable computers (the MacBook, MacBook Pro and MacBook Air) are vulnerable to certain problems not shared by their desktop siblings. Overview The troubleshooting package of Zoom stores log files to help Zoom engineers investigate an issue. After recreating the issue, these files need to be sent to your Zoom support agent via your existing ticket. The troubleshooting version does not allow Zoom support or engineering access to your computer. The Problem: Blue or Grey Screen on Startup. When you turn on your computer and get a grey. Connect with adapters for your MacBook If the cable from your external device doesn't connect to the USB-C port on your MacBook, you might need an adapter. Learn how to use the USB-C port and adapters. On your Mac, choose Apple menu Restart, then press and hold the D key while your Mac restarts. Keep holding the D key until the screen listing different languages appears. Select a language. Apple Diagnostics starts automatically. When Apple Diagnostics is finished, it lists any problems it finds. (The reference code is for use by Apple Support.).
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